How to See Your Doctor  

We offer both face to face and telephone consultations with your Doctor.

Please telephone the surgery (01273 688333) from 8.30 onwards on the day that you want to see or speak with a doctor and you will be offered a routine 10 minute appointment. Wherever possible it will be with your usual doctor. The doctors’ surgery times are detailed below and it is always best if you see the same doctor as this will ensure continuity of care.

Please ask the receptionist for a telephone appointment if you feel that this is most appropriate. We will take your telephone number and the doctor will call you back, usually within half an hour of the appointment time. If you only have a mobile telephone you may be asked to ring the doctor back.

Half of our appointments can be now be booked in advance up to 1 week in ahead. Please ask the receptionists for a “pre booked appointment” when you ring. These can also be booked using our online booking service once you have obtained the necessary access codes. (See below.)  Please ask at reception for details.

Doctors' Consultation Times »»

Book and Cancel Appointments Online

Book appointments online »»

In order to book appointments online you must have previously obtained the necessary access codes.
Please ask at reception for details.

Telephoning the Surgery

We will receive telephone calls from 8.30am until 1.00pm and again from 2.00pm until 6.00pm.

Between 1.00pm and 2.00pm the lines are diverted to our answer machine, but if you have an emergency during this hour please ring and listen to the message and it will tell you what to do.

Please telephone, if at all possible, as early as you can for an appointment, after 10.30 for general enquiries and after 2.00pm for test results.

Urgent Calls

If you have an urgent problem or emergency, telephone the surgery on 01273 688333 at any time, day or night, every day of the year. If we are not here you will hear a message giving you the number of the Out of Hours service, South East Health Ltd (formally BRIGHTDOC), who will be able to advise you, or arrange a consultation if necessary. Alternatively, when you know we are closed, you may like to phone South East Health Ltd yourself on 0845 456420.

Extended Hours

We are now offering a limited number of early morning appointments from 7.20am on two days a week and one Saturday morning surgery once a month. These appointments can be booked up to one week in advance in the usual way.

Doctors' Consultation Times

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