According to guidelines issued by the Department of Social
Security, for sick pay purposes, a doctorsí certificate is not needed for the
first 7 days of any period of sick leave. For sickness of less than 7 days, you
should self-certify using form SC1, which you should obtain from your employer.
If your employer requires a sick certificate for any period of less than 7 days,
they may write to the practice and ask for a private certificate. If they have
your consent then a certificate may be issued. The fee to the employer for this
is currently £13.00.
Please note that as of 6th April 2010 sick notes are now known as Fit Notes.
Changes to services or the
way we work
When changes are introduced to our methods of working or
services that affect patients, we will explain these changes clearly in our
practice leaflet, on posters on the waiting room notice board or in separate
If English is not your first language and you need an
interpreter to accompany you to your consultation please ring Sussex
Interpreting Services (SIS) on 702005. Alternatively contact the surgery and a
receptionist will be able to do this on your behalf.
A British sign language interpreting service is also available from Neal
communications Agency Ltd. Please ask at reception.
Both interpreting services are provided free for all patients.
The investigations or treatments that our doctors and nurses provide will be
based on their clinical judgement of our patients' needs and the likely
effectiveness of the treatment. The views of the doctor or nurse about our
patients' lifestyle, culture, belief, race, colour, gender, sexuality,
disability, age or social or economic status will not influence the treatment
they provide or arrange.
We ask for information about yourself so that you can receive the best possible
care and treatment. We keep this information, together with details of your
care, to ensure that your doctor or nurse has accurate and up to date
information about you. This information may also be needed if we see you again.
Confidential patient data will be shared within the practice heath care team and
with other health care professionals to whom you are referred for care.
Confidential patient data may also be required for the broader purposes of
public health and audit, research, the provision of health care services,
teaching and training. We only use or pass information about you to people who
have a genuine need for it and whenever we can we shall remove details that
identify you as an individual.
Confidential and identifiable patient information will not be disclosed
otherwise without explicit consent, unless;
- it is a matter of life and death or serious harm to you
or to another individual
- it is overwhelmingly in the public interest to do so
- there is a legal obligation to do so
In all of these circumstances the minimum identifiable
information that is essential to serve the purpose may be revealed to someone
with a legal entitlement to access the data for that purpose.
All individuals with access to your data have a professional and/or contractual
duty of confidentiality. If you are concerned about any of the ways in which
your confidential data is used please ask to speak to Dee French, our practice
If you would like to speak to a member of staff in confidence, please do ask.
Patient rights and
You have a right to expect a high standard of medical care from our practice and
we will try at all times to provide the very best care possible within the
In order to assist us in this we require that you take full responsibility for
ensuring that you do not abuse the service. For example, it is your
responsibility to ensure that you keep appointments and follow the medical
advice given. If you are going to be late for your appointment please telephone
us if you can. We will try to get you seen but this may not always be possible.
Very occasionally a practice/patient relationship breaks down completely. In
this situation the patient may choose to register with a different practice. The
practice also has the right to remove that patient from their list. This would
generally only follow a warning that had failed to remedy the situation and we
would normally give the patient a specific reason for the removal.
Violent patients - Zero
The NHS operates a Zero Tolerance Policy with regard to violence and abuse and
the practice has the right to remove violent patients from the list with
immediate effect in order to safeguard practice staff, patients and other
Violence in this context includes actual or threatened physical violence or
verbal abuse which leads to fear for a personís safety.
In this situation we are obliged to notify the patient in writing of their
removal from the list and record in the patient's medical records the fact of
the removal and circumstances leading to it. The PCT is then responsible for
providing further medical care for such patients.
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